Pearson VUE administers computer based exams via its global network of test centres. The examination fee owed by the student to Pearson for providing the exam facility is payable directly to Pearson.
Students are entitled to a cooling off period of 14 days, which begins on the day that a student is provided with their booking confirmation and thus conclusion of the contract.
If a student decides they do not want to commence the course during this period a refund may be granted. A student may express their right to cancel via email, post or fax. On this expression a full refund will be issued without undue delay and in any event not later than 14 days.
Once the Class Network is accessed by a student, this is indication of use of service and express acceptance of the above terms and conditions, and as a result no refunds will be issued at that point, even within the standard cooling off period of 14 days.
Short Courses, Professional Diploma and Specialised Diploma Courses:
Students will be granted access to online content once course fees have been paid in full.
Students undertaking the post graduate programme may avail of a 60 day payment structure as follows:
50% of the fee payable upfront
50% of the fee payable after 60 days (from initial payment date)
Students will be granted access to the first part of the Postgraduate Diploma course once the first payment (50%) is made, the remaining fee must be paid with 60 days at which point full access to the programme will be granted.
Students undertaking the masters programme may avail of a 120 day payment structure as follows:
35% of the fee payable upfront
35% of the fee payable after 60 days (from initial payment date)
30% of the fee payable after 120 days (from initial payment date)
Students will be granted access to the first part of the taught element of the Masters programme once the first payment (35% of the course fee) is made, the remainder of the taught element of the course will be made available on receipt of the 2 nd instalment (35% of the course fee). Full access to the entire programme (taught and research) will be granted on receipt of the full programme fees (Final 30%)
Failure to make payments in the above timeframe will result in the student being withdrawn from the programme and access to class network being revoked. All fees paid up to this point are non-refundable and non-transferable.
Access to your online programme is granted once the course fee is paid. Your official start date however, is the 1st day of the month following payment, regardless of when the course is first accessed.
If you pay on any date in April 2016, your official start date is May 1st, 2016.
If you pay on any date in May 2016, your official start date is June 1st, 2016.
Validity of Invoices
An invoice issued by the Digital Griffon is valid for a 14 day period from the date of issue, and Digital Griffon reserves the right to withdraw an invoice within this period by notifying students in writing.
Students who wish to defer their participation on an online course may do so in extreme circumstances for a maximum period of 12 months. Deferrals may only be applied to students who have paid the full course fees and are at the discretion of the Digital Griffon. Course participation will not be deferred while an outstanding fee remains on the student account.
Refunds will only be granted in extenuating circumstances rendering the student incapable of continuing with the programme. Refunds are at the sole discretion of the Digital Griffon. Extenuating circumstances refer to unforeseen events which may affect a student’s ability to complete their course.
Foreseen events such as sporting, cultural or work commitments are not considered extenuating circumstances. Supporting documentation e.g. medical certificate, police statement etc. must be provided. In such circumstance deferral may be offered as an alternative. The amount refunded will be in proportion to how far you have progressed through the course. Please allow a minimum of 7 weeks for a refund to be processed.
Digital Griffon reserves the right to refuse tuition fees and reserves the right to deny any applications.
The European Commission has provided an ODR website to help traders and consumers resolve disputes out of court https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Customers can contact firstname.lastname@example.org
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